付款方式
Secure and confidential payment
When you pay on KLM.com, your payment details are encrypted and sent via a secure connection. The encryption of information transmitted online depends on the browser used and meets the highest standards.
Some transactions are processed through our payment partners, Worldline and Adyen. They process online payments and payment information on our behalf. Your payment details are only sent to Worldline or Adyen via a secure connection. Your data are never disclosed or forwarded to third parties or used for commercial purposes.
可用的付款方式
我们提供各种付款方式，具体取决于您的国家/地区和您的预订时间。 在某些国家/地区，您需要付一笔费用，具体取决于您所选的付款方式。
当您通过 KLM.com 预订机票时，我们接受通过万事达卡、Visa 卡和美国运通信用卡所进行的付款。 根据您预订时所在的国家/地区，您还可以使用大来卡、发现卡、JCB 卡（日本信用卡株式会社）或 UATP/Airplus 卡。 请注意，可能会收取信用卡附加費。
What is 3D Secure payment?
Card owner authentication 3DS is a feature that protects your online transactions. When you make a purchase on our website or app, you may be prompted to authenticate using the method provided by your bank. This authentication verifies that you are the rightful owner of the payment card being used and helps prevent unauthorised transactions. In short, it ensures that your online shopping experience is safe and secure.
支付预订
在您预订机票的几天后，您的银行账户将被收取您购买所需的金额。 您的银行会在您与我们最终完成交易前预留该笔金额，交易完成后就会从您的账户上正式予以扣除。 这个过程最长可能需要 30 天。
若您在 1 次交易中购买多张机票时，一些银行会错误地预留两次金额： 一次为总额，一次为每张机票的单张金额。 遗憾的是，这个程序超出了我们的控制范围。 我们建议您联系您的银行，要求解冻该预留金额。
通过电子钱包，您可以结合各种付款方式，例如您的信用卡和银行账户。 您可以使用以下电子钱包：
- PayPal：在大约 40 个国家/地区的 KLM.com 上已被接受（但无法使用美国运通卡）
- Apple Pay：在特定国家/地区的荷航应用程序中被接受
- Google Pay：在特定国家/地区的荷航应用程序中被接受
- 微信支付：仅在中国接受
- 支付宝：在中国和中国香港接受（仅本地信用卡和借记卡）
请确保您可以使用电子钱包支付全部金额。 一些电子钱包会限制您单次付款的金额。 一旦您的电子钱包提供商通知我们付款已完成，您就将通过电子邮件收到您的电子机票。 这个过程通常需要不到 1 小时。
网上银行，也称为“实时网上银行”(RTOB)，允许您通过 iDEAL、FPX、CUP Online、Nordea、Enes、Trustly 或 Sofort 来支付。 通过 KLM.com 预订时，通过实时网上银行付款不会被收取费用。 最迟在起飞前 2 小时，您仍可使用此付款方式。
选定航班后，选择适用于您所在国家/地区的网上银行方式。 一旦银行通知我们支付已完成，您就会通过电子邮件收到您的电子机票。 在大多数国家，这个过程通常需要不到 1 小时。
在使用网上银行时，您可以通过我们的合作伙伴 Worldline ePayments 或 Adyen 付款。
在大多数情况下，如果预订与起飞之间至少有 10-14 天的时间，您可以通过银行转账付款。
如果您选择通过银行转账付款，则需要输入一些详细信息。 当然，所有信息都会严格保密。 预订完成后，您将收到 12 位数字和/或字母组成的付款参考代码。 此代码用于查找对应转账付款的正确预订。 因此，在进行转账时，请确保正确输入此代码。
收到付款参考代码后，您就可以从您自己的银行账户进行资金转账了。 转账方式包括网上银行、在您的开户银行填写转账单或使用现金转账。 确保在预订后的 48 小时内完成付款。
当您使用银行转账时，您的银行可能会收取转账费。 在进行国际转账时，在票价之外，您始终会被收取“跨境转账”费。 您的开户银行可为您提供与此有关的详细信息。
如果我们没有收到全部金额，则出票可能会延迟。 在收到全部金额后，我们就会通过电子邮件向您发送电子机票。 付款后，您可能需要最多 5 个工作日才能收到您的电子机票。
进行银行转账，您通常会通过我们的合作伙伴 Worldline ePayments 来付款。 在一些国家，您需要直接将钱转账给我们： 阿鲁巴、博内尔岛、智利、中国、库拉索、埃及、厄瓜多尔、加纳、印度尼西亚、伊朗、肯尼亚、韩国、阿曼、秘鲁、菲律宾、卢旺达、沙特阿拉伯、圣马丁、苏里南、坦桑尼亚、泰国、乌干达和赞比亚。 您的付款永远安全可靠。
无法通过银行转账来支付保险。
Payment instructions
While making your booking, we provide you with the bank information needed to process your bank transfer, including the IBAN and BIC codes for the receiving bank account. You must pay according to the instructions in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time.
You can transfer the money from your bank account using online banking, a transfer form, or a cash transaction at your bank. Depending on your country, please indicate the reference number (12-digit code located on the payment confirmation page and in the confirmation e-mail) or the booking code in the payment instructions. This information helps us link the payment to your booking. As soon as we receive your full payment, we will e-mail your ticket within 5 business days.
Your bank may charge a transfer fee when using bank transfers. You are always charged a "cross border transfer" fee on top of the ticket price for international transfers. Please contact your bank for more information concerning (the amount) of these fees.
If you want to pay at the Ticket Office, please bring the booking confirmation or booking code you received by e-mail. You must pay according to the instructions given in your booking confirmation e-mail. Your ticket issuance may be delayed or cancelled if we do not receive the total amount in time. Please note that a booking fee and a payment surcharge may apply.
Some airport or city ticket offices no longer accept cash. Please ensure you can pay with an internationally accepted credit or debit card.
You can redeem 1 or more vouchers issued by KLM and Air France to pay online for (part of) your booking. Any remaining voucher value will be credited to a new voucher.
- Vouchers are non-transferable and must be used for the passenger whose name is stated on the original voucher.
- You can redeem a voucher in My Trip to buy extra options, such as a more comfortable seat type, after booking your ticket.
- We accept vouchers issued by KLM and Air France.
- You can redeem a voucher issued in another currency than used for your booking.
- Each passenger may use up to 2 vouchers per booking with a limit of 3 vouchers per booking.
- A voucher is valid for 12 months from the date of issue.
Pay in another currency
We always display our prices in one currency. However, in many countries, you can choose another currency when paying with various debit and credit cards and PayPal.
- When converting the local price to your preferred payment currency, we use an exchange rate that includes a market-based foreign exchange margin. We always aim to keep this margin lower than the margin your credit or debit card issuing bank would have included had they converted the currency. However, KLM cannot be held liable for any differences in these rates.
- Suppose the payment currency you selected differs from the currency billed on your credit or debit card statement. In that case, the bank issuing the card will convert the transaction using their rate. KLM cannot be held liable for this conversion.
- If your credit or debit card account was issued in another country, the card issuing institution may add an ‘overseas charges’ or ‘cross-border charges’ fee. This depends on the country and bank. These fees are unrelated to exchange rates. Your bank may charge this fee regardless of the currency you select for payment at KLM. This is subject to the agreement between the bank and the cardholder. Consequently, KLM cannot be held liable for these fees.