升舱条件
1. 升级到更高的舱等
1.1 起飞前 30 小时之内在网上或机场自助值机终端上办理登机时，荷航向乘客提供部分航段从经济客舱或尊尚舒适舱升级到更高舱等的付费升舱服务。 有时乘客可以用优惠价格获得升舱。 在线办理登机手续时、在机场的值机柜台、在阿姆斯特丹史基浦机场的荷航皇冠贵宾休息室或在登机口，都可以购买部分航段升级到更高舱等的服务。 如果您在购买了特选经济客舱座位或任何其它座位产品之后，您要购买升舱至尊尚舒适舱或商务客舱，则您已支付的金额将从升舱票价中扣除。
1.2 在您为部分航段购买了升级到更高的舱等后，您可在该航段中享有与任何其他尊尚舒适舱或商务客舱乘客一样的礼遇。 对于蓝天飞行会员而言，赚取的里数和获得的 XP 数量仍以原始机票上的规定为准。 如果升舱是以现金支付，将基于您在升舱时花费的欧元总额赚取额外里数。
1.3 荷航保留如下权利：如果我们认为出于运营、安全或保安方面的考虑有必要这样做，我们有权将尊尚舒适舱或商务客舱座位分配给其他乘客。 是否会为您分配更高舱等的座位的最终决定取决于该航班的值机代理和机组人员。
2. 初步条件
2.1 如果您选择靠近紧急出口的座位，则按法律和规章要求，您应该有能力在可能发生的紧急情况中提供协助。 这表示您必须健康、有行为能力、可自如行动，并且没有服用可能阻碍您履行这些职责的任何药物。
2.2 您还必须保证您在申请升级至更高舱等时提供的所有信息都是正确的，并且您不会进行投机、伪造或欺诈性的预订。 此外，您仅能为您自己或您有资格作为其代表签署协议的其他人士进行预订。
3. 退款
3.1 尽管您已升级到更高的舱等，但如果您没有获得尊尚舒适舱或商务客舱的座位，那么对于您已购买升舱的航段，您有权获得与升舱至尊尚舒适舱或商务客舱相关费用的退款，前提是：
(I) 我們取消了您的航班，
(II) 我们更换了机型，
(III) 您错过了与荷航、法航、达美航空或肯尼亚航空的转机航班，
(IV) 出于运营、安全或保安方面的考虑，我们行使了将商务客舱座位分配给其他人的权利。
3.3 如果不满足以上列明的条件，则不予退款。
4. Payment
4.1. Payment for an Upgrade Option can be made in cash at any local KLM agency or at the airport.
4.2. Payment for an Upgrade Option can be made using the payment cards and iDEAL accepted on the official KLM websites, mobile application, call centres and at any local KLM agency or at the airport.
4.3. Payment for an Upgrade Option can be made using Miles, for customers with a Flying Blue card.
4.4. Payment for the Upgrade Option using Miles & Cash is reserved for customers with a Flying Blue card.
4.5. Payment for the Upgrade Option using Delta SkyMiles is reserved for SkyMiles members.
5. Change & Refund conditions
5-A Terms and Conditions of the Upgrade Option
5.1. KLM agrees to make every effort to respect the change of travel class that will take place following the purchase of the Upgrade Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Upgrade Option, even after boarding. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Upgrade Option purchased in accordance with the conditions set forth herein shall be reimbursed the price of the Upgrade Option in accordance with the terms and conditions set forth in Article 5-B "Refund conditions" below.
5.2. The Upgrade Option is personal and non-transferable.
5.3. The Upgrade Option is associated with a KL flight number and must be used on the day of departure for the flight for which the customer has purchased an Upgrade Option.
5.4. The Upgrade Option purchased by a customer cannot be modified or exchanged except in the cases outlined in Article 5-B "Refund Conditions".
5.5. Customers who are members of the Flying Blue frequent flyer program earn Miles and XP on the basis of their initial booking class. Customers also earn Miles for each euro spent on the Upgrade Option on flights operated by KLM (for more information, see the Flying Blue website).
5.6. Customers who purchase the Upgrade Option may only do so on their own behalf or on behalf of a person who has duly authorized them to purchase the Upgrade Option on their behalf and for their account, hereafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is understood to have read and accepted these Terms and Conditions.
5-B Refund conditions
The Customer who has purchased the Upgrade Option will be entitled to a refund of the price of the Upgrade Option in the following circumstances:
- The flight on which the Upgrade Option was purchased is cancelled and the Customer is not able to travel.
- The Upgrade Option purchased was not awarded by KLM. In this case, the Customer will be returned to their original class and the price of the Upgrade Option will be refunded. The Customer will not be entitled to the compensation provided for in European Regulation 261/2004.
- The Customer with a Full Flex ticket cancels their flight.
- A Customer with a Full Flex ticket changes their flight, and the Upgrade is not available for the new reservation.
The Customer may request a refund of the Upgrade Price by filling out an online claim form accessible via the "Contact Us" section of our website.
6. Force majeure
KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.
7. Privacy statement (KL)
8. Claims
Any claim concerning the reservation, payment and/or provision of the Last Minute Paid Upgrade Option shall be addressed to KLM via the online claim form accessible via the “Refunds for extra options” link in the “Support” section on the Website.
9. Modification of these Terms and Conditions
KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Upgrade Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).